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The Most Trusted Upscale Home Exchange Collection – Hotel Back Office

Hotel Process Outsourcing

Connecting excellence, delivering success.

We provide you with cost effective reservation services and back office support 24/7.

Team
Multilingual
Support
24 / 7
Agents
Worldwide
All Communications
Channels
Projects
0
Staff agents
0 +
CSAT
0
Languages
0 +

Top Benefits of Working with us

Cover 30+ Languages

It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Cover 30+ Languages

It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Cover 30+ Languages

It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Cover 30+ Languages

It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Cover 30+ Languages

It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Cover 30+ Languages

It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

CENTRAL RESERVATION

Providing central reservations for hotels, resorts, and vacation rental properties.

CUSTOMER CARE

Supporting customers across a wide variety of industries with programs tailored to your business needs.

SALES ORDER PROCESSING

Our extensive sales training allows us to become the experts in your products and services.

GUEST RELATIONS

The perception of your brand is impacted by your guests' experiences. Let's turn those guests into brand advocates today.

LOYALTY PROGRAMS

Start a new program, and we'll support it with new member enrollment, membership rewards, and member support.

TECH SUPPORT

Advances in tech often add another level of complexity. Our support ensures people can get back to enjoying the benefits of innovation.

UPSELL OPPORTUNITIES

Our customer care specialists have the skills to tailor our sales process around your unique marketing program.

LEAD TRACKING & MANAGEMENT

From capturing contact information to converting the sale, our team helps you drive revenue.

APPOINTMENT SCHEDULING

Increase your productivity by letting our team schedule your customers' appointments and events.

BUSINESS PROCESS OUTSOURCING

Scale your business without the risk of growing your workforce.

CUSTOMER SURVEYS & ANALYTICS

Gain customer insights with custom phone surveys.

Guest Support Outsourcing

Here at Hotel Back Office, we will strengthen the bond between businesses and their customers. By offering accessible top-notch support, we’re bridging communication gaps and driving customer loyalty, all without breaking the bank.

Services

Reservations Management

Handling incoming reservation requests via phone, email, or online booking systems. Inputting reservation details into the hotel’s property management system accurately and efficiently. Managing room availability and coordinating with the front desk to ensure accurate updates. Booking confirmations and modifications, sending confirmations to guests via email or other communication channels.

Accounts

Our expert accountants and bookkeepers keep your financial picture crystal clear, handling the billing, receivables, payroll, collections and other financial processing tasks for your hotel.

In an industry with slim margins, always understand the state of your books.

Customer Support Services We Can Help You With
We offers comprehensive customer support services that help you improve your relationships with your customers and increase your retention rates. We help you ensure coverage of virtually any time zone and provide support in many languages besides English to help show your customers how much you care about them. Our customer support services provide you with a win-win: top-quality customer support services at a fraction of the cost.

Reservation Support

Reservation Support

We assists with room bookings, changes, cancellations, and managing online booking platforms.

Guest Support

Guest Support

24/7 guest support, handling inquiries, complaints, and providing information.

Back-Office Support

Back-Office Support

Financial, HR, and administrative services offered to streamline operations.
Reservation Support
We assists with room bookings, changes, cancellations, and managing online booking platforms.
Guest Support
24/7 guest support, handling inquiries, complaints, and providing information.
Back-Office Support
Financial, HR, and administrative services offered to streamline operations.
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We’re Proud to Support These Companies
Outsource Your Customer Support With HotelBackOffice
Services
Contact Us
Above State Bank of India, 98/A-41/1, 30th Cross, Jayanagar 7th Block, Bangalore

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